Sunday, 31 January 2016

Meet the $250 Million Startup That Wants to End Customer Service Calls for Good

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Cutting Cords

Americans make more than a quarter trillion 1-800 calls a year and don't have a very good time of it. Letting go of the phone is not a hard call.
  • 85% of callers are put on hold.
  • 48% feel unhelped.
  • 67% hang up.
  • 49% would rather text than call a person.
  • *Sources: Forrester; Frost & Sullivan; Performics; Talkto; Hailo; LivePerson
... and in Britain, making a call is now the sixth-most-common reason for having a mobile phone, after sending and receiving texts, reading email, Web browsing, and using the alarm clock.
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